Flexor™ CTI for Salesforce
Salesforce CRM has long been recognised as a leading solution to manage customer relationships. It enables you to capture information surrounding customer interactions and integrate it with every customer-related function.
To complete the picture, you can now integrate and record all your phone transactions automatically right into Salesforce records.
The highlights of this integration are:
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On-screen Click-to-Dial makes calling really simple and screen pop-ups when someone calls
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Calls, made or received, automatically create a customer record or journal entry with the call details
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Call control and Call Transfer are brought right onto the screen
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Call logging is enabled in Salesforce to integrate call statistics with the Salesforce reporting function
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Flexor is very easy to setup and doesn’t need a server
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Supports Salesforce Professional, Enterprise or Unlimited
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Flexor CTI is low risk, low maintenance and won’t overload networks or support teams.
Easy installation
Flexor’s unique web deployment mechanism with installation on users’ workstations means there is no need for costly additional servers that would require configuration, management and maintenance.
Instead, Flexor immediately fits into your familiar VoIP & Salesforce environment unifying them for improved communications and ROI.
Simple to set up. Simple to use.
Flexor integrates telephony with Salesforce to deliver click-to-dial, call control, call transfer, contact pop-up screens and call logging. Flexor’s ability to link snom and Salesforce allows you to use your normal reporting tools to deliver statistics and manage your unique telephony activities. This could save you time and money by removing the need to purchase independent call logging software that sits outside of Salesforce.
Benefits
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Unifies Salesforce with VoIP telephony
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Retains existing infrastructure - no new servers required
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Easy to install and maintain - software uniquely web-delivered
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Embeds telephony within Salesforce - not just a simple add-on
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Improves process efficiency to increase customer satisfaction, development and retention
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Increases ROI of Salesforce
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Lower cost - up to 80% cheaper than traditional integration routes
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Scalable - distributed across IP Networks
Flexor CTI for Salesforce is available through the Salesforce AppExchange
Technical Requirements:
Windows XP SP2 or Vista
.NET 3.5 (installed automatically if not present)
Microsoft Explorer 6.0 and above
Salesforce Professional, Enterprise or Unlimited
Supported IP PBX or VoIP handset
