Flexor™ CTI for NetSuite
NetSuite offers a popular range of web based CRM software to manage customer relationships and business processes.
To complete the picture, you can now integrate and record all your phone transactions automatically right into NetSuite records
The highlights of this integration are:
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On-screen Click-to-Dial makes calling really simple and screen pop-ups when someone calls
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Calls, made or received, automatically create a customer record or journal entry with the call details
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Call control is brought right onto the screen
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Call logging is enabled in NetSuite to integrate call statistics with the NetSuite reporting function
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Flexor is very easy to setup and doesn’t need a server
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Supports NetSuite CRM, CRM+ and Small Business
Flexor CTI is low risk, low maintenance and won’t overload networks or support teams.
Easy installation
Flexor’s unique web deployment mechanism with installation on users’ workstations means there is no need for costly additional servers that would require configuration, management and maintenance.
Instead, Flexor immediately fits into your familiar VoIP & NetSuite environment unifying them for improved communications and ROI.
Simple to set up. Simple to use.
Flexor integrates telephony with NetSuite to deliver click-to-dial, call control, contact pop-up screens and call logging. Flexor’s ability to link telephony and NetSuite allows you to use your normal reporting tools to deliver statistics and manage your unique telephony activities. This could save you time and money by removing the need to purchase independent call logging software that sits outside of NetSuite.
Benefits
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Unifies NetSuite with VoIP telephony
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Retains existing infrastructure - no new servers required
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Easy to install and maintain - software uniquely web-delivered
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Embeds telephony within NetSuite - not just a simple add-on
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Improves process efficiency to increase customer satisfaction, development and retention
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Increases ROI of NetSuite
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Lower cost - up to 80% cheaper than traditional integration routes
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Scalable - distributed across IP Networks
Flexor CTI for NetSuite is listed in the SuiteFlex Solutions Directory
Technical Requirements:
Windows XP SP2 or Vista
.NET 3.5 (installed automatically if not present)
Microsoft Internet Explorer 6.0 or above
NetSuite CRM, CRM+ or Small Business
Supported IP PBX or VoIP handset
