Flexor™ CTI for Dynamics CRM
Microsoft Dynamics CRM 4.0 now features as part of the comprehensive Microsoft Dynamics integrated solutions for business management, financial and accounting. The CRM solution is now available as a hosted online service or as an in-house server application.
Microsoft Dynamics CRM for Outlook brings Microsoft Dynamics CRM Online into the everyday Outlook experience by displaying CRM functions within mail folders.
To complete the picture, you can now integrate and record all your phone transactions automatically right into CRM records. This works with or without using Outlook for CRM.
The highlights of this integration are:
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On-screen Click-to-Dial makes calling really simple and screen pop-ups when someone calls
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Calls, made or received, automatically create a customer record or journal entry with the call details
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Call control is brought right onto the screen
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Call logging is enabled in MS Dynamics CRM to integrate call statistics with the CRM reporting function
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Flexor is very easy to setup and doesn’t need a server
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Supports Microsoft Dynamics CRM 4.0 – Hosted or On-Premise
Flexor CTI is low risk, low maintenance and won’t overload networks or support teams.
Easy installation
Flexor’s unique web deployment mechanism with installation on users’ workstations means there is no need for costly additional servers that would require configuration, management and maintenance.
Instead, Flexor immediately fits into your familiar VoIP & Microsoft environment unifying them for improved communications and ROI.
Simple to set up. Simple to use.
Flexor integrates telephony with Microsoft Dynamics CRM to deliver click-to-dial, call control, contact pop-up screens and call logging. This allows you to use your normal reporting tools to deliver statistics and manage your unique telephony activities. This could save you time and money by removing the need to purchase independent call logging software that sits outside of Microsoft Dynamics CRM.
Benefits
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Unifies Microsoft Dynamics CRM with VoIP telephony
- Retains existing infrastructure - no new servers required
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Easy to install and maintain - software uniquely web-delivered
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Embeds telephony within CRM - not just a simple add-on
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Improves process efficiency to increase customer satisfaction, development and retention
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Increases ROI of CRM solution
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Lower cost - up to 80% cheaper than traditional integration routes
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Scalable - distributed across IP Networks
Technical Requirements:
Windows XP SP2 or Vista
.NET 3.5 (installed automatically if not present)
Microsoft Internet Explorer 6.0 or above
Microsoft Dynamics CRM 4.0
