Salesforce CTI Toolkit to be Retired Nov. 14, 2016


Salesforce CTI Toolkit to be Retired

Cambridge, UK - Camrivox, a Unified Communications innovator and developer of Computer Telephony Integration (CTI) software today advises customers that use Salesforce that the Salesforce CTI Toolkit will stop working beginning Spring 2017. For some time Camrivox has recommended that customers use our Apex integration to Salesforce rather than the CTI Toolkit but some action may still be required.

The Apex integration to Salesforce does not rely on any third party software which was one of the serious shortcomings of the CTI Toolkit. For this reason we did not opt to integrate with Open CTI as this has the same limitations.

Customers that see the warning "CTI Toolkit is retiring. This Softphone will stop working beginning Spring '17. Contact your admin about migrating to Salesforce Open CTI." in the Salesforce softphone are advised to follow the instructions in the knowledgebase article at the following link.

For your free trial license for Outlook or any of the supported CRMs, please visit, where you can create a user account to download the Flexor software of your choice.

About Camrivox

Camrivox offers customers simple and effective Telephony Integration with CRM. The company has pioneered the development and delivery of Flexor Software, greatly simplifying CRM Telephony Integration that has traditionally relied upon large investments in infrastructure, hardware and support staff. With Flexor Software uniquely delivered and supported at the PC level, companies can bypass this resource-laden route, improving business processes and increasing customer satisfaction. Camrivox, founded in 2005, is headquartered in Cambridge, UK. For more information, and a free trial license of Flexor CTI, see

All names, products, and services mentioned herein are the trademarks or registered trademarks of their respective organizations and are the sole property of their respective owners. Camrivox and Flexor are trademarks of CTI-CRM Limited.

Press Contacts

Nick Aldridge
Phone: +44 1223 750050

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