Camrivox and snom announce snom Flexor CTI for Dynamics CRM Feb. 24, 2009
Software integrates leading on-premise and hosted CRM solution with snom telephony for total customer interaction
Cambridge, UK and Berlin, Germany - Camrivox Ltd, a Unified Communications innovator and developer of Computer Telephony Integration (CTI) software and snom technology AG, leading developer and manufacturer of advanced Voice-over-IP phones, announce the availability of snom Flexor CTI for Dynamics CRM. The software seamlessly combines Dynamics CRM with snom IP telephony to deliver a comprehensive CTI-CRM solution for SME businesses intent on maximising their ROI.
snom Flexor CTI for Dynamics CRM offers an enhanced customer experience, bringing advanced call features such as on-screen call control, call logging and management reporting for total customer interaction. Uniquely delivered over the web direct to a user’s desktop, Flexor CTI is a highly scalable solution requiring no additional servers.
The trend towards hosted CRM applications based on SaaS pricing has enabled SMEs to compete with larger enterprises despite minimal resources. However, some have an aversion to hosting customer data externally and there remains a demand for on-premise solutions. By offering both hosted and on-premise versions, Dynamics CRM is arguably one of the most significant CRM offerings on the market.
snom Flexor CTI for Dynamics CRM complements the existing free snom Flexor CTI for Outlook, as it enables businesses to have a mixed landscape of users – some with CRM and some with only Microsoft Outlook. All users can still have the same CTI solution with their snom phones and it allows for a natural upgrade path moving from Microsoft Outlook to Microsoft Dynamics CRM.
“We are very excited that our customers using Microsoft applications now have a clear range of advanced telephony solutions for both SMEs with snom Flexor CTI and for larger enterprises with our OCS edition IP phones,” commented Dr Michael Knieling, executive vice president of marketing and sales for snom. “Our customers are looking for new ways to get more out of VoIP beyond simple cost savings and CTI really delivers that with quantifiable productivity gains.”
“Partnering with snom technology means that we have been able to simplify how CTI is configured at the desktop,” said Malcolm Wood, CEO for Camrivox. “Flexor CTI talks directly to the snom IP handset removing any complex setup with a PBX.”
Camrivox and snom will be demonstrating snom Flexor CTI for Dynamics CRM on Stand C42, Hall 13 at CeBIT, held from March 3rd to 8th in Hannover, Germany.
snom Flexor CTI is available for a growing range of on-demand CRM applications and is also available as a free download for Outlook. For your free CTI user license for Outlook or a free trial version for CRM, please visit www.camrivox.com
About Camrivox
Camrivox Ltd offers customers simple and effective Telephony Integration with CRM. The company has pioneered the development and delivery of Flexor Software, greatly simplifying CRM Telephony Integration that has traditionally relied upon large investments in infrastructure, hardware and support staff. With Flexor Software uniquely delivered and supported at the PC level, companies can bypass this resource-laden route, improving business processes and increasing customer satisfaction. Camrivox, founded in 2005, is headquartered in Cambridge, UK. For more information, and a free user license for Flexor CTI for Outlook, see www.camrivox.com.
All names, products, and services mentioned herein are the trademarks or registered trademarks of their respective organizations and are the sole property of their respective owners. Camrivox and Flexor are trademarks of Camrivox Limited.
About snom
snom technology was founded in Berlin in 1996 and provides products in the area of Voice over IP, primarily on the basis of the open standards SIP. snom products stand out because of their high security standards and a multitude of functions that make everyday business communication considerably easier. The devices are suitable for use in small and medium-sized enterprises, home offices, and for Internet Service Providers, carriers, and OEM customers. Through its partner network, snom is represented in more than 20 countries. For more information, see www.snom.com
Press Contacts
Camrivox
John Porter
Phone: +44 1223 750050
john.porter@camrivox.com
www.camrivox.com
snom technology AG
Heike Cantzler
Christian Baier
Phone: +49 30 39833-103/106
heike.cantzler@snom.com
christian.baier@snom.com
Aspectus PR
Amy Redhead
Phone: +44 20 7487 8443
amy@aspectuspr.co.uk
