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Camrivox Flexor with Microsoft Outlook demonstration
Overview and benefits
Quick summary of the application
OnScreen window
Chat / IM
Viewing a colleague's status
1
2
3
Searching for collagues
Adding to favourites
Setting your status
Privacy
Call summary window
Call pops
Incoming call
1
2
Outgoing call
1
2
Multiple calls
1
2
Call details
Caller ID
1
2
Called ID
1
2
IVR details
1
2
Call control
Click-to-dial
1
2
Answering a call
1
2
Ending a call
1
2
Transfer (consultative)
Hold
Unhold / resuming
Internet phone number lookup
CRM integration
Contact lookup
1
2
Creating a contact record
Viewing notes
1
2
Adding a journal entry
1
2
Introduction to the example company
Scenario 1
Intro
Summary
Scenario 2
Intro
Summary
Scenario 3
Intro
Summary
Scenario 4
Intro
Summary
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