Salesforce CTI adapter 4 Connect to Salesforce adapter message

A button appears in Salesforce where the CTI adapter should be

The button says "Connect to Salesforce adapter".

When you click on the button nothing happens. You may notice the browser displays a message saying "Waiting for localhost"

CTI 4 adapter from Salesforce has a different architecture. It requires access to the local PC. To check this, enter the following in your browser: http://localhost:11000

If you receive an error or warning from your browser it indicates the adapter is being blocked by some element of your PC setup.

A possible solution is to check the "do not use proxy for local addresses" in Internet Options > Connections > Proxy settings. 

Also if you receive mixed content security warnings try enabling mixed content

In Internet Explorer go to Tools -> Internet Options -> Security -> Local Intranet
Click "Custom Level"
Select "Enable" for "Display mixed content"
Click "OK"
Click "OK"

If you still see an error message in your browser when logged into Salesforce please send the error message and the Flexor install log to support. The Flexor Install log file (InstallLog) is found in: C:\Program Files\Camrivox\Flexor Manager\x.x.x. (where x.x.x. is the current version of Flexor).


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