Camrivox Flexor software - FAQ and Knowledge Base

 Further information is also available in the full User Guides. 

 Flexor Manager 

• System Requirements (what you need to get going)
• Installation tips
• Flexor is not running after install or upgrade
• Welcome Wizard Welcome Check (and Proxy servers)
• Scan does not find phone device
• Dialing Rules to add a  number to dial an outside line
• Collecting Diagnostic information to help a support enquiry
• Upgrading to a Beta version of the software
• Network requirements to support CTI applications
• Memory usage reported for Flexor in Task Manager
• Failed upgrade - Flexor is removed by update
• Where can I download Flexor?
• Forgotten password?
• Cannot add a new device / application icon has a cross through it
• Problems downloading the other programs Flexor needs
• Removing / de-installing Flexor from your PC
• Can't create Outputfile installation error
• Delete an old Flexor license key
• Flexor logs out after logging in
• Failed to write setup.exe error during installation
• Translating Flexor
• Flexor OnScreen not responding
• Change my companies name in Flexor
• Contacting Camrivox Customer Support

 [Asterisk]

• Available Asterisk server message
• Common questions e.g. Why is the extension icon greyed out?
• What is the difference between Flexor for Asterisk and Flexor for Snom

  [Microsoft Dynamics] 

• Common questions e.g. Where are the journal entries?
• Call with Flexor menu not displaying numbers
• Click to dial not available in Dynamics
• Camrivox Flexor Dynamics Configuration Tool Error during web UI customisation

  [Microsoft Outlook] 

• Trouble-shooting Outlook start-up (the Flexor CTI add-in does not load in Outlook)
• No pop-ups or events from your Snom phone (firewall problems)
• 5 Step trouble shooting guide (a step by step guide)
• Call summary window buttons or icons are greyed out (not active)
• Nothing seems to happen when a call comes in (no call summary window)
• Outlook Journal entries showing 0 mins
• Converting existing Flexor Outlook license to Flexor User ID for login system
• Outlook not recording calls in journal after upgrade to Flexor version 2
• How to completely close Outlook (when the installers says it is still running)

 [NetSuite]

• Common questions e.g. Why aren't there any Click to dial buttons?

 [Polycom]

• Pop up or Click to dial Check Firmware version
• Polycom default username and password
• Flexor Polycom configuration settings are overwritten

[Salesforce]

• Salesforce addin (label not found or run time error)
• Softphone slow to load or missing
• Convert existing Flexor for Salesforce license to Flexor User ID for login system
• Install Salesforce CTI adapter for Firefox
• Making changes to the softphone in Salesforce
• Red error box stating an adapter was not found or could not be started
• Red error box stating the XML softphone subsystem could not be started
• Case or other object not associating in Salesforce CTI adapter

 [Skype]

• Click to dial not working Check country code is configured

[Snom]

• No pop-ups or events from your Snom phone (firewall problems)
• Upgrading your Snom phone's firmware to a CTI compatible version (greyed out call control buttons)
• Adding a dialing prefix to Outbound Calls (eg. for dialing a 9 to get an outside line)
• Unresponsive phone (e.g. the phone hangs or reboots)
• Security settings (if Flexor cannot find your phone - device not found / unable to detect)
• Multiple Outgoing Identities
• Transfer button or other functions stop responding
• snom 820 audio problem
• Override Action URL IP address (Advanced configuration options)
• What is the difference between Flexor for Asterisk and Flexor for Snom

 [TAPI]

• Troubleshooting Check with windows Dialer and TAPI configuration

 Flexor 151 and 500

• Using the Flexor Manager with the Flexor 151 ATA and 500 IP Phone

Other Languages

Camrivox is currently expanding its support for other languages. In the meantime, this web page can be accessed in other languages using Google's automated translation service below: