Camrivox Flexor software - FAQ and Knowledge Base

This documentation contains articles that provide solutions and answers to frequently encountered tasks and questions. Further information is available in the full User Guide.

 Flexor Manager 

• System Requirements (what you need to get going)
• Installation tips
• Flexor is not running after install or upgrade
• Scan does not find phone device
• Dialing Rules to add a  number to dial an outside line
• Collecting Diagnostic information to help a support enquiry
• Upgrading to a Beta version of the software
• Network requirements to support CTI applications
• Memory usage reported for Flexor in Task Manager
• Failed upgrade - Flexor is removed by update

 [Asterisk edition]

• Available Asterisk server message

  [Microsoft Outlook edition] integration 

• Trouble-shooting Outlook start-up (the Flexor CTI add-in does not load in Outlook)
• No pop-ups or events from your Snom phone (firewall problems)
• 5 Step trouble shooting guide (a step by step guide)
• Call summary window buttons or icons are greyed out (not active)
• Nothing seems to happen when a call comes in (no call summary window)
• Outlook Journal entries showing 0 mins
• Converting existing Flexor Outlook license to Flexor User ID for login system

[Salesforce edition]

• Salesforce addin (label not found or run time error)
• Softphone slow to load or missing

[Snom edition]

• No pop-ups or events from your Snom phone (firewall problems)
• Upgrading your Snom phone's firmware to a CTI compatible version (greyed out call control buttons)
• Adding a dialing prefix to Outbound Calls (eg. for dialing a 9 to get an outside line)
• Unresponsive phone (e.g. the phone hangs or reboots)
• Security settings (if Flexor cannot find your phone - device not found)
• Multiple Outgoing Identities

 Flexor 151 and 500

• Using the Flexor Manager with the Flexor 151 ATA and 500 IP Phone

Other Languages

Camrivox is currently expanding its support for other languages. In the meantime, this web page can be accessed in other languages using Google's automated translation service below: