Description of Reported Problem

"Call with Flexor" menu in MS Dynamics contact form does not display numbers, and lists all phone number fields rather than just those with numbers:

Solution

Summary

This occurs if the script added by the Camrivox Dynamics configuration tool for the Contact form OnLoad event is not installed correctly. To correct it, log in as a Dynamics account administrator and follow the instructions below

Details

Select 'settings' and 'Customization'

Click on 'Customize Entities'

Double-click on the 'Contact' item and select 'Forms and Views'

Double-click on the 'Form' item

Click on 'Form properties'

Ensure the 'OnLoad' item is selected and click the 'Edit' button

In this form, ensure that the 'Event is enabled' checkbox is ticked, and that the following code is present (You may have other code here as well, if you have other customisations applied to your account.)

// Camrivox Flexor OnLoad start
var uls = document.getElementsByTagName('UL');
for(var i = 0;i0) {
                var spans = menu.childNodes[0].getElementsByTagName('SPAN');
		for(var j = 0;j0 && spans[j].childNodes[0].nodeType==3) {
			spans[j].childNodes[0].data = spans[j].childNodes[0].data + business.value;
			break;
		    }
                }
	    } else {
		menu.childNodes[0].style.display = 'none';
	    }

	    var home = document.getElementById('telephone2');
	    if(home && home.value && home.value.length>0) {
                var spans = menu.childNodes[1].getElementsByTagName('SPAN');
		for(var j = 0;j0 && spans[j].childNodes[0].nodeType==3) {
			spans[j].childNodes[0].data = spans[j].childNodes[0].data + home.value;
			break;
		    }
                }
	    } else {
		menu.childNodes[1].style.display = 'none';
	    }

	    var mobile = document.getElementById('mobilephone');
	    if(mobile && mobile.value && mobile.value.length>0) {
                var spans = menu.childNodes[2].getElementsByTagName('SPAN');
		for(var j = 0;j0 && spans[j].childNodes[0].nodeType==3) {
			spans[j].childNodes[0].data = spans[j].childNodes[0].data + mobile.value;
			break;
		    }
                }
	    } else {
		menu.childNodes[2].style.display = 'none';
	    }

	    var asst = document.getElementById('assistantphone');
	    if(asst && asst.value && asst.value.length>0) {
                var spans = menu.childNodes[3].getElementsByTagName('SPAN');
		for(var j = 0;j0 && spans[j].childNodes[0].nodeType==3) {
			spans[j].childNodes[0].data = spans[j].childNodes[0].data + asst.value;
			break;
		    }
                }
	    } else {
		menu.childNodes[3].style.display = 'none';
	    }

	}
    }
}
// Camrivox Flexor OnLoad end

Once you are happy with the 'OnLoad' code, click the 'OK' buttons on both the Event Detail form and the Form Properties form. Then click 'Save and Close' on the Contact page.

Now, select 'Publish' from the 'Actions' menu on the Entity:Contact page

Finally, click the 'Save and Close' button on the Entity:Contact page. The Click-to-call menu should now behave correctly